Last Updated August 9, 2019
Thank you for purchasing enrollment in an Outlier.org course. We hope you are happy with your purchase, however, if you are not completely satisfied, you can withdraw from the course up to 14 days after the course’s start date (as listed on Outlier.org) and receive a full refund. See below for more information on our withdrawal and refund policy.
Withdrawal and Refund
Students may withdraw from the course before 11:59pm PST on the 14th day after the course’s start date (as listed on Outlier.org) and receive a full refund. After 11:59pm PST on the 14th day after the course’s start date, refunds may be given at Outlier.org’s discretion.
Outlier.org will make every reasonable effort to assist students with the transfer of course credits. However, in the event that a student is unable to transfer course credits to their school of choice, they will be eligible to request a full refund.
If students complete all coursework, but are unable to achieve a passing grade in the course, they will be eligible to request a full refund. Students will be eligible to request a full refund if they complete all coursework described in their course syllabus (including, but not limited to, watching all video lectures, completing all active learning assignments, completing all practice problem sets, completing all flashcard sets, completing all versions of quizzes and exams) and do not achieve a passing grade (that is, a final grade of 60% or higher) in the course.
In either of these cases, the request for a refund must be received by Outlier.org within one year from the date on which the course was purchased. Requests for refunds for any reason received by Outlier.org after one year from the date of purchase will be honored only at Outlier.org’s discretion.
Withdrawal and Refund Process
To request to withdraw and/or to request a refund, eligible students must send an email to email@example.com and include:
The name of the course they wish to withdraw from and/or receive a refund for
The start date of the course they wish to withdraw from and/or receive a refund for
Their order number
The reason they with to withdraw and/or receive a refund
Eligible requests will be processed within 10-15 business days via our payments platform, Stripe.com.